Customer Success Manager

Stoplight is looking for a Customer Success Manager to join our team.

Stoplight is looking for a Customer Success Manager to join our team. In this role, you will engage with customers, colleagues and the developer community at-large to educate about the Stoplight Platform, assist our customers with their API design & development initiatives, and advocate for design-first API development.

  • Become an expert in API development workflows and educate customers on the use and benefits of Stoplight products and “design-first” approach
  • Optimize customer lifecycle and engagement across multiple customer segments
  • Develop and execute a proactive strategy to build, maintain and expand relationships with Stoplight customers to ensure an exceptional customer experience throughout the customer lifecycle
  • Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
  • Serve as the voice of the customer, to analyze, interpret and report the “root causes” impacting customer satisfaction
  • Partner with Product Support and Management teams to assist customers with questions and issues which may arise, with a positive, customer-centric attitude
  • Work closely with key stakeholders to reflect insights and plans for customer needs
  • Work with sales, support and product teams to ensure strong handoffs and cross-functional experiences
  • Drive customer renewal strategy and execution
  • Establish and track key performance metrics to measure customer engagement and success
  • Continually identify opportunities and develop/implement solutions to enhance the customer experience
  • Bachelor’s degree from an accredited college/university or equivalent work experience in a customer-facing role, such as Customer Success or Account Management
  • Ability to understand and articulate API technologies
  • Familiar with developer operations in a corporate environment
  • Excellent written and verbal communication skills, including presentations
  • Confident, high energy, self-motivated and a true team player
  • Experience working with technical customers
  • Demonstrated ability and desire to work and excel in fast-paced environment
  • Excellent multitasking and project management skills

Stoplight values every employee, every idea and the team we create together. We are passionate about working together to build awesome products and experiences for software developers and drive business and digital transformation for businesses. We also believe that a balanced approach to work and life in a remote world is more important than ever.

  • Remote-first culture with a work-from-home stipend
  • Flexible vacation policy for paid time off with unlimited sick time and 10 company holidays
  • Competitive health, dental, and vision insurance plans (including an HSA with a company contribution for employees and their families) for US-based employees
  • Company paid life insurance, short & long term disability
  • 401k plan for US-based employees that includes 4% matching from the company
  • Parental leave of 12 weeks off for primary caregivers and 6 weeks for non-primary caregivers, including adoptive and foster parents (with 100% pay)
  • Wellness programs for health plan participants including access to services such as Ginger emotional support, Maven maternity care, Calm mental wellness, PlushCare virtual doctor visits, Vida virtual health coaching, and monthly ClassPass fitness credits
  • Team building activities such as cocktail-making class, team trivia competition, and more
  • Employee-hosted lunch and learn sessions
  • Room to grow your career
  • Strong engagement in the open-source community with our offerings: Spectral, Prism, and Elements.

Our company mantra is simple. Design first. Develop better.

Stoplight is a collaborative API design platform that integrates seamlessly into existing workflows to enable all stakeholders working with APIs to be more productive.

Stoplight's design-first platform drives a collaborative API development experience. The fabric of the internet is changing with APIs. As companies increasingly rely on microservice application development, good design-first practices enabled through the Stoplight platform will minimize future costs, speed up time to market, and lead to more consistent and higher quality services. Stoplight also offers three open-source tools and a visual editor: Prism is an open-source mock server, Spectral is an open-source JSON/YAML linter, and Elements is an open-source, interactive documentation tool. Stoplight Studio is a powerful OpenAPI and JSON Visual Editor for designing and collaborating on APIs. Together, along with collaboration and API management features, these open-source tools contribute to a robust design, governance, and documentation experience in Stoplight platform.

Stoplight was founded in 2015 in Austin, TX, with employees located across the globe. We live through the fullest potential of our three core values — be an owner, build together, and practice mindfulness. Stoplight is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.